Examples of Customer Service Disasters
The following article ‘8 Cringeworthy Customer Service Stories’ provides a really good look at the impact...
Customer Service Golden Nuggets!
Working in a customer service environment provides hidden (and not so hidden) opportunities to give a...
Customer Service and Higher Education
Higher education serves an almost captive customer. Institutions aren’t responding to customers off the street. But...
How to Ensure Strong Customer Service and Customer Satisfaction
Warren Buffett said it best: “It takes 20 years to build a reputation and five minutes...
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10 Mind-blowing reasons why Customer Service is the New Marketing
“Customer service is the new marketing”, that’s the buzz around town at the moment....
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Individual Leadership Plan
Individual Leadership Plan Contents: Personal Vision Statement Core Values Attributes Analysis Leadership Skills Knowledge Leadership...