Working in a customer service environment provides hidden (and not so hidden) opportunities to give a customer service golden nugget experience. These are experiences that will stay with your customers long after you give it to them …. and find it’s way into countless stories with other travelling ‘potential’ purchasers. It’s important for leaders within an organization to not only look for those opportunities to be able to provide a customer service golden nugget … but, to also consider how to create a corporate culture and environment (those pesky policies and procedures) that enable these golden nuggets to exist.
Read the following article on 10 excellent examples of customer service golden nuggets, and imagine the impact that they not only had on their customers, but on the businesses involved as well.
As Benjamin Franklin would put it: “Well done is better than well said.”