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Examples of Customer Service Disasters

The following article ‘8 Cringeworthy Customer Service Stories’ provides a really good look at the impact that poor customer service can have on a business. It’s one thing to look for those Customer Service golden nuggets, but it’s another to avoid major customer service blunders that cna have an even longer-lasting impact on your business…

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Customer Service Golden Nuggets!

Working in a customer service environment provides hidden (and not so hidden) opportunities to give a customer service golden nugget experience. These are experiences that will stay with your customers long after you give it to them …. and find it’s way into countless stories with other travelling ‘potential’ purchasers. It’s important for leaders within…

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Customer Service and Higher Education

Higher education serves an almost captive customer. Institutions aren’t responding to customers off the street. But that’s all the more reason to shift the customer service culture, offering clearer communication that is instructive and preventative. For example, even if a problem is the student’s fault and he or she didn’t follow directions, front-line staff should…

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How to Ensure Strong Customer Service and Customer Satisfaction

Warren Buffett said it best: “It takes 20 years to build a reputation and five minutes to ruin it.”  Learn about customer service in this topic from the Free Management Library. How to Ensure Strong Customer Service and Customer Satisfaction

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10 Mind-blowing reasons why Customer Service is the New Marketing

    “Customer service is the new marketing”, that’s the buzz around town at the moment. According to Bain and Co., a 5% increase in customer retention can increase a company’s profitability by 75%. Still not sold on customer service and retention?

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Individual Leadership Plan

Individual Leadership Plan   Contents: Personal Vision Statement Core Values Attributes Analysis Leadership Skills Knowledge Leadership Developmental Goals Action Plan   Leadership development is a process of learning, self-study and personal growth. A structured action plan can help to keep you moving towards your goals. An Individual Leadership Plan (ILP) is an ongoing action plan…

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